Return and Refund Policy
You may cancel an order and return
the product at your own cost, within seven days, beginning on the day after you
receive the products. You may return some or all the products. In this case,
you will receive a refund of the price paid for the products, less an
administration fee of S$6. Please note you must return the product to us and
must pay for the cost of returning the product to us under the policy, unless the
product(s) are not those you ordered, in which case, we will bear your costs of
returning the product(s) in question to us.
To cancel an order, you must inform
us by email. You must also return the product(s) to us immediately, in the same
condition, with the original packaging, in which you received them (Failing
which we will not accept the return) and at your own cost and risk. You have a
legal obligation to take reasonable care of the products while they are in your
possession. However, if you fail to comply with this obligation, we reserve the
right to refuse the return.
DEFECTIVE MERCHANDISE OR DAMAGE IN
TRANSIT
You must notify us within 48 hours of
receipt of merchandise if an item is defective or arrives damaged. You must
email us the RMA form and the digital photographs within 48 hours of receipt of
merchandise or else we cannot process a claim. We will initiate a damage
pick-up and inspection with our shipping vendor. You shall be issued an RMA
number which you must write the RMA on the outside of your return package.
Shipments returned without an RMA will be refused. Merchandise that is
defective or damaged must be received by us 7 days after notification of
damage.
Replacement merchandise will be
shipped once our shipping vendor makes their damage inspection report. This
might take 3-5 business days.
In cases, where the one or all the
products are no longer available, we shall refund you the price paid for the
products.
Shipping and handling cost are not
refundable and customers who initially enjoyed the free shipment of goods are
to pay the respective shipping cost together with the payment of the shipping
of goods back.
Please also note that you must retain
the original boxes with shipping labels and packing material. If you throw away
these boxes with their labels and if you throw away packing materials, we
cannot process a damage claim and you will not be entitled to a replacement.
This is per our shipping vendor's insurance policy and is non-negotiable.